Pastoral Code of Practice
Code of Practice
As an education provider in New Zealand, we have the responsibility to ensure our students have a voice that is heard, and are safe, cared for and supported on the learning journey.
To support this, the New Zealand government has developed the Education (Pastoral Care of Tertiary and Internal Learners) Code of Practice 2021.
The code requires us to:
ensure learners have a wellbeing and safety system
collect and use student voice to inform our practice
provide safe, inclusive, supportive and accessible physical and digital learning environments
ensure learner wellbeing and safety.
Note: As an organisation we use the Te Whare Tapa Whā model to help us understand wellbeing.
For more information:
Watch the Know the Code videos
Read the Code (PDF) for full details of what’s covered in the Code or visit the NZQA website for more info.
Complaints
If you want to raise a concern or make a complaint, please see our complaints page for information and support on how to do this.
If you need help to resolve a contractual and financial dispute with us or any other education provider contact Tertiary Education Dispute Resolution.
0800 00 8337 | contact@tedr.org.nz | PO Box 6562, Upper Riccarton, 8442
Our commitment
On Demand Training is committed to the requirements of the Education (Pastoral Care of Tertiary and Internal Learners) Code of Practice 2021. Below is On Demand Training Code of Practice Strategic Overview for this year.
More over, On Demand Training is committed to continuous improvement and self-review. If you would like to see our annual self review please click below:
