Complaints

On Demand Training is committed to providing a good experience for our students. If for some reason you have a concern or want to make a complaint, please read the document below for how to do this.

39. A16 Complaints Policy
40. A16.1 Complaints Procedure

External Support for Resolving Contractual and Financial Disputes

If you need help to resolve a contractual and financial dispute with us or any other education provider contact Tertiary Education Dispute Resolution. This is an organisation that provides a free independent service to represent learners or education providers to resolve contractual and financial disputes.

Tertiary Education Dispute Resolution: 0800 00 8337 | contact@tedr.org.nz  | PO Box 6562, Upper Riccarton, 8442 

Record of Complaints to On Demand Training