Complaints

On Demand Training is committed to providing a good experience for our students. If for some reason you have a concern or want to make a complaint, please read the document below for how to do this.

• Complaints Policy

• Complaints Procedure

External Support for Resolving Contractual and Financial Disputes

If you are not satisfied by the outcome of our complaints process, you may be able to raise your concerns externally. The New Zealand Qualifications Authority’s website provides useful information about the avenues available to you.   

You may also be able to take your complaint to  Study Complaints | Ngā Amuamu Tauira – a dispute resolution provider specialising in supporting domestic tertiary and international students in resolving disputes with their provider. This is an organisation that provides a free independent service to represent learners or education providers to resolve contractual and financial disputes. This is a free service for students.

Study Complaints | Ngā Amuamu Tauira: 0800 00 66 75 | help@studycomplaints.org.nz